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Which Biglaw firms are most beloved by general counsel for their superior client service? If that seems like it was a steep hill to climb during the pandemic, that’s because it was. The BTI Consulting Group set to find out which firms handled the task with ease with its latest ranking, the Client Service A-Team. In case you’re unfamiliar with this ranking, it measures the top 30 law firms corporate counsel identify as delivering the very best in terms of client service.
To compile the ranking, BTI Consulting spoke with almost 250 legal decision-makers who were asked to name firms that excelled in 17 different client-service-related activities, seven of which reigned supreme above all overs, including: mobilizing resources quickly, fielding the absolute best team, quickly assessing the situation, a commitment to help, delivering value for the dollar, client focus, and understanding the client’s business.
So, which firms are considered the best of the best when it comes to client service? Per BTI Consulting, the firms that made the latest top 30 ranking performed 9 to 15 times better than the typical firm in terms of client service. The ranking notes, “Each firm earns their performance the hard way: delivering the best.”
To make the Client Service A-Team, the following 30 Biglaw firms were mentioned most often across all categories:
- Jones Day
- DLA Piper
- Gibson Dunn
- Arnold & Porter
- Sidley
- McGuireWoods
- Littler
- Kirkland & Ellis
- Mayer Brown
- Morgan Lewis
- Faegre Drinker
- King & Spalding
- Latham & Watkins
- Duane Morris
- Jackson Lewis
- Skadden
- Davis Polk
- Dentons
- Ogletree Deakins
- Baker Botts
- Folen & Lardner
- Sheppard Mullin
- Shook Hardy & Bacon
- McDermott Will & Emery
- Covington
- Holland & Knight
- Eversheds Sutherland
- Greenberg Traurig
- Pillsbury
- Seyfarth Shaw
During the course of the pandemic, 70 firms improved their client-service performance at more than twice the rate of all other law firms, ranging from awesome improvement (five stars) to impressive improvement (one star). Out of those 70, only five firms received the awesome improvement ranking. They are:
Baker Botts
Carlton Fields
DLA Piper
Faegre Drinker
Mayer Brown
If attorneys at your firm make more of an effort to better understand your clients’ businesses and provide them with more frequent updates, then you may find your place of work on this list next time around. Congratulations to all 30 firms that made the Client Service A-List. You’ve proven yourselves to be outstanding when it comes to making corporate clients happy, and that’s worth celebrating.
BTI Client Service A-Team 2021: Survey of Law Firm Client Service Performance [BTI Consulting Group]
Staci Zaretsky is a senior editor at Above the Law, where she’s worked since 2011. She’d love to hear from you, so please feel free to email her with any tips, questions, comments, or critiques. You can follow her on Twitter or connect with her on LinkedIn.
